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Kaplan told Flynn that he stresses a holistic view as he mentors members of the bank’s executive ranks. “So every one of us, no matter how great we are, have things that everyone can see about us, everybody knows about us except we’re not aware of it. That’s called a blind spot,” Kaplan noted. If these blind spots go unchecked, leaders become increasingly isolated, and their teams become afraid to tell them when they are off course.
吴猛：核心是要完成从“事实优先”到“情绪与事实并重”的应对逻辑转型。传统危机公关“先声明事实、后安抚情绪”的模式，极易加剧公众的情绪对立。正确的应对路径，是先接纳公众的情绪、回应核心情感诉求，消解情绪对立壁垒，再以平等对话的方式完成事实澄清，尤其避免陷入“塔西佗陷阱”，最终在危机处置中实现情感修复与信任重建。
04要真正理解这场表演，我们还得了解Jack Dorsey究竟是一个怎样的人。